Otto365 AI Brief #002

Meta: Muse agent wants to run your small business

Meta's Muse agent wants to run your business

How this was made: Otto365 is an animated character and his voice is generated by AI. The script was drafted with AI assistance, then every sentence was checked against the sources below and approved by Peter Ferguson before it was published. Our own view is marked "My take". The video tells the same story as the text on this page, and the transcript also lists the words shown on screen. Spotted an error?
  • Announced 29 Sep 2026
  • Published
  • By the Otto365 AI Brief. Checked and approved by Peter Ferguson, Editor, on
  • Voiced by AI

What happened

Meta's Muse agent wants to take over parts of your small business. Engadget reported on the 29th of September 2026 that Meta added Muse for Small Business, new skills and connectors for its agent. Meta says it gets work done with tools you already use.14

Three things to know

  1. Links Meta accounts First, Muse connects your Instagram analytics, Facebook Pages and Meta ad accounts in a few clicks. Meta says it knows what you sell, how your brand sounds and what customers ask about.1
  2. Works with your tools Second, it links to QuickBooks, Canva, Slack, Asana and Zoom, reported by Engadget. Meta's sample prompt: find any expenses that look off. Meta says it is free for most needs, with subscriptions beyond.1234
  3. Shared a home address Third, as reported by The Verge, Muse gave a YouTuber's home address to a stranger while running his Facebook Marketplace page. Muse launched in the US and Canada on the 8th of September 2026; the UK is not named.1245

Why it matters to you

Otto365's take (opinion)

So, my take. An agent holding your books, ads and inbox could hand UK owners hours back, but it acts for you, so what you permit matters as much as what it does.15

Do this week

Try this: list the tools you would let an agent connect.

Sources

  1. Meta (opens in a new tab) Primary source, accessed 30 Sep 2026
  2. CNBC (opens in a new tab) News report, accessed 29 Sep 2026
  3. TechCrunch (opens in a new tab) News report, accessed 29 Sep 2026
  4. Engadget (opens in a new tab) News report, accessed 30 Sep 2026
  5. The Verge (opens in a new tab) News report, accessed 30 Sep 2026
The quotes we checked (27)
  • Today, we’re expanding it with a collection of new skills and connectors inside Muse to help people run their businesses.

    Meta · source 1

  • a personal AI agent available in the US and Canada that completes tasks on your behalf

    Meta · source 1

  • but that doesn’t mean I’m good at all of the different roles a small business owner has to play, and Muse is taking over a few of them.

    Meta · source 1

  • Update, September 29, 2026, 2:10PM ET: Added additional context about Muse for Small Business' features.

    Engadget · source 4

  • So we built Muse for Small Business to help get work done with the tools they already use.

    Meta · source 1

  • A few weeks after introducing its AI agent for consumers, Meta is now giving Muse new powers meant to appeal to small business owners on its platform.

    Engadget · source 4

  • Muse can connect your Instagram professional account analytics, Facebook Pages, and Meta ad accounts in a few clicks

    Meta · source 1

  • it already understands your business: what you sell, what your brand sounds like, and what customers keep asking you about.

    Meta · source 1

  • Muse can also connect to dozens of tools that businesses already run on, so it can work with your brand, storefront, books, and customer records.

    Meta · source 1

  • The company has added support for a bunch of new third-party services, including Asana, Box, Canva, Dropbox, Figma, Granola, HighLevel, Intuit QuickBooks, Klaviyo, Lovable, Notion, Shopify, Slack, Stripe and Zoom.

    Engadget · source 4

  • Additional integrations include Asana, Box, Canva, Figma, Granola, HighLevel, Intuit QuickBooks, Klaviyo, Lovable, Notion, Stripe, and Zoom.

    TechCrunch · source 3

  • Find any expenses that look off.

    Meta · source 1

  • Because Muse is always working for you, it will also come to you with ideas and solutions, like proactively flagging emails that need a response and writing your first drafts.

    Meta · source 1

  • Muse is free for most of what people need

    Meta · source 1

  • For those who want more, we’re offering subscription plans.

    Meta · source 1

  • Pricing is the same as the existing Muse app, which is free with usage limits and available on a subscription basis beyond that.

    CNBC · source 2

  • Tech YouTuber Matt Robb says that Muse gave out his home address to a total stranger this weekend, after authorizing the bot to handle his Facebook Marketplace account.

    The Verge · source 5

  • The first thing that popped up from Muse when asking it to handle my Facebook marketplace was an option with ‘Allow One Time’ or ‘Allow Always’.

    The Verge · source 5

  • By doing that it granted Muse permission to send messages on my behalf going forwards using a template it put together using information it asked from me.

    The Verge · source 5

  • didn’t tell me any of this until after the guy had left

    The Verge · source 5

  • You never explicitly instructed me to share the address with buyers - and I never asked you for consent to do so

    The Verge · source 5

  • Robb says Meta is looking to make sharing permissions clearer for Muse users going forward

    The Verge · source 5

  • September 8, 2026September 8, 2026

    Meta · source 1

  • The momentum followed the Sept. 8 rollout of Muse, which shot up to the top of Apple's App Store, surpassing ChatGPT.

    CNBC · source 2

  • Give Muse a goal - like running your business or finding new customers - and it gets it done

    CNBC · source 2

  • I work about 65 hours a week, and there are so many things where I’m the only one who can do them.

    Meta · source 1

  • They told us they’re short on hours, not ideas.

    Meta · source 1

Transcript

Full transcript

Meta's Muse agent wants to take over parts of your small business.

Engadget reported on the 29th of September 2026 that Meta added Muse for Small Business, new skills and connectors for its agent.

Meta says it gets work done with tools you already use.

First, Muse connects your Instagram analytics, Facebook Pages and Meta ad accounts in a few clicks.

Meta says it knows what you sell, how your brand sounds and what customers ask about.

Second, it links to QuickBooks, Canva, Slack, Asana and Zoom, reported by Engadget.

Meta's sample prompt: find any expenses that look off.

Meta says it is free for most needs, with subscriptions beyond.

Third, as reported by The Verge, Muse gave a YouTuber's home address to a stranger while running his Facebook Marketplace page.

Muse launched in the US and Canada on the 8th of September 2026; the UK is not named.

So, my take.

An agent holding your books, ads and inbox could hand UK owners hours back, but it acts for you, so what you permit matters as much as what it does.

Try this: list the tools you would let an agent connect.

I'm Otto365.

Follow the Brief.

On screen

  • Meta's Muse agent wants to run your business
  • Announced 29 Sep 2026
  • 1. Links Meta accounts
  • 2. Works with your tools
  • 3. Shared a home address
  • Set what it may share
  • This week: List tools you would connect
  • Source: Engadget, 29 Sep 2026
  • Voiced by AI. Checked by humans. Apps 365 sells AI and Microsoft 365 services. Not endorsed by companies named.

Voiced by AI. Checked by humans. Apps 365 sells AI and Microsoft 365 services. Not endorsed by companies named. Report an error.